HAVE BEEN TRYING TO GET A HOLD OF SQUARE FOR DAYS NOW!!! They are holding up over 6300 of mine and I can't pay my bills. Why would this stupid company not offer any type of customer support phone number for people to actually call in solve the problems. I'm looking to get rid of this stupid square card reader piece of junk. Thanks for the recommend I am looking for a new provider!
the phone number i found for square is 415-946-4087 but it just gives a recording and tells you to go to twitter. im looking for a way to contact this stupid company if anyone knows where to get square phone number or some way to speak with a live person i would really appreciate it. i tried using this square thingy once and my money has not come and and it has been nearly 2 weeks. im so tired of this i hope i can find a phone number so i can speak with someone
its on your instruction pamphlet 855-seven00-5000
What c kind of company is this ??? doesn't have customer service phone number or not replying email for 3days
Is there any number I can call squar they are holding my money for a week
If you are looking for a merchant provider that approves businesses that were turned away from other providers visit GuaranteedApproval.MerchantApply.net
You may also call anytime to discuss merchant account options with a live human being anytime at 844-620-8775.
Can someone pleasehelp. How do I get a customer code to be able to contact customer service they are holding my money
That is the customer service number below but you have to sign in and request a customer code then call the number, enter your code, then wait forever. Most of the time they give you the option to leave your phone number to give a call back and that doesn't happen for a day or two
Seriously, when will people wake up and realize Square is a bad company. I have been a merchant account consultant for ten years and I constantly hear the same thing over and over "Square held my money and then I could not reach them by phone" or some derivation of that.
If you need help setting up an account to process credit card payments please consider trying another company. Yes, you may get charged a monthly usage fee but at least you are with a reputable company that will actually take your phone calls.
If you are one of the many who are considering saving 20 or 30 bucks a month and signing up for a scam company like Square that offers FREE FREE FREE please learn from others here that have been lured into this trap.
Don't be a lemming, be a smart business owner and get with a provider that will treat you fairly and has the resources available to staff a customer support call center.
To speak with an actual live person about setting up a merchant account to process credit cards call 888-848-0139.
Or, you can sign up at Square.com and hope for the best! Ha
I need your phone number
You guys, need tol try again and be m,ore precise with your requests. Today, I was about to give up Sqaure when I stumbled upon their contact page. You really have to select what your enquiry is, because there is a Customer Code (the one required on phone) given for every situation. It is not a general Customer Code for yur Store or Account, but an Specific number to treat your question!. I wish I could post photos of the process, but it is nt possible, However if you are interested, please reach me at my email at email@example.com and I will sned you step by step. For free,. Solutiosn in the community are supossed to be out of heart, and not to make a profit
I under stand what your going though it with square for about 5months I have been trying to get a hold of them .I have money I have not been able to get a hold of and I need that money to pay bills.but what I can say is that is try making up another account with a different name then you should be able to get squat phone number with a customer code.but ya something should be done about this .square sucks and I going to let everyone know not to deal with them they wood thank me later.
This is crazy! They have over $13,000 and won't credit my account. I did the reverification, sent official docs and bank statements, invoices etc and no one has contact me. Any other solutions?
Holy mackeral! If they had that much money of mine, I'd be on the phone with the Better Business Bureau lodging a complaint. Of course, they may not have any better luck getting hold of Squareup than you have. But they'll note that, too, and count it against them. Even more likely if everybody who has that complaint does it.
They have been holding my funds for over 90 days and now saying another 60 days. They won't respond to any emails. I'm about to contact the BBB and an attorney and sue and hope to get attorney fees paid!
I am having the same problem I really do not know what is going on they have so much money but they are not putting in my account.
I have also been trying to get a hold of Squares Customer service at (855) 700-6000. They keep telling me to get a Customer Code, but I can't get through the verification process. They have about $13,000 of my funds which have NOT been transferred to my account. WE NEED HELP!
I am having the same problem!!! $16,000 they have and I can't get ahold of anybody!!
So can get a phone or email from this company.Pease let me know
Did you ever get this resolved? The same thing has happened to me and I cannot get ahold of Square. They're holding my money and deactivated my account for no reason.
Square continues to take money weekly from our company. We have yet to use our square device. Our charges since Nov to now has been over 40.00 I can't get in touch with anyone. They are stealing our money.
Yeah I really feel for you. My Square came in the mail to me today. I have been reading the reviews about this company and I can say I will not be using them for anything. I'm just glad I was able to read what other were saying abou them before I used there service. I tried to call the number gor grinns and giggles and I tell u was put on hold 3 times and no one ever came to the phone and also no one ever called me back so....
How did you call them? I can't even find a number.
You made a wise choice.. They are holding about 500.00 of mine right now and no way to reach them. Not professional at all. There are other companies you can go with that are much better. Once Square deactivates your account, you don't have access to your customer code any more so you can't call them.
It was hard to locate the number but I finally found there contact info. Here is the contact for square 855-700-6000 and they will help with any of your questions. They were able to fix the hold of the money for my account the next day. Hope this helps everyone!
Brent you have to give a "customer code" for this phone number. But when you go to get said code there isn't one.
Brent O how did you find a Customer Code??? I have the number but it does no good without that it hangs up on you.
They want a customer code
The number doesn't work.....I received the reader however I am glad I first tried to contact them before processing any sales. They are going to lose my business as a result of zero customer service.
How did you get your customer code?
Hi Brent O : So are you still going to work with them? or not sorry for ask is because i just get the square from staples.ca and i been trying to do all the set up but some reason every time that i have to log in my password it gets wrong and i have to reset every time , should i stop now?? thanks
Stuff howwww they ask for a code which it never gives u
Could you please help me. I've called this same number and it just keeps asking for a customer code but I don't know what that is... How did you get yours?
You must be from Square...because if you actually did manage to get through on that number you would have known to tell people that you have to have a customer code and NO ONE without a customer code can get through to anyone at Square without it.
And there's no way to get a customer code on the website - you have to get it in the email then send you when they notify you that they want you to "verify" your account.
So - the upshot - it's in the email they send you notifying you that they want to verify your account - along with the phone number - and even then they are as helpful as an old bag of hair.
I reported them to the Attorney General in my state, the FTC, filed a complaint with the BBB, edited their Wikipedia page, slammed their Twitter customer support site. I am seriously pissed off.
You must have customer code when you call. If you do not have a customer code then good luck. They are holding $4000 of my money. 30 days now and will not respond through twitter or email. Absolutely the worst company I have ever dealt with. Unbelievable!
I'm in the same boat! they stopped transferring my busines receipts causing overdrafts. I cannot get an id number to contact Help Desk as they require as I am small and have no business registration.Their phone number requires a work order number which I cannot obtain and they are not accepting the one I used for the past two years! Bummer!
This is certainly no longer the case, if in fact that did happen. You can't just call the number without a customer code which you obtain by going to www.square.com/code (or so they say...). I went to the URL, logged in, and was taken to their canned "submit an e-mail" page, with no option to get a customer code in sight. I've had my account since they first started, but it's been dormant for a year/year half because of bs issues with them back then. I ran a test charge through, and boy did they quickly accept my money, but haven't "verified" my account in "one to two business days" nor have they responded to any of the e-mails (4) I have submitted. STEER CLEAR OF SQUARE AND GO ELSE WHERE..... If you want service, and even more importantly, your money..... They will gladly draw out the time they draw interest on it, and I do 5k to 20k monthly recurring charges per client.
How do I get a customer code that they ask for
How do I get The customer code
YEAH after you get a code which they do not send you can you talk to anybody. Arrrrgh.
But u need a customer code where can I find that??
They give you the number but you can't get through without a customer code . When you log in online to get the customer code it just sends you to the contact via email form . Pissed out of my mind right now .
How do I get a customer code?
Hello it keeps asking me for a customer code how do i get that
They say you need a code
And to go tosquare.com/code. Not one place to get one..only self help crap
I don't know how to get my customer code number cuz I can't get to I don't know I'm
They just held $15k of mine, said 90 days, deleted my customer number, and won't answer my emails. How is this legal?!?! They are literally going to bankrupt my company!! Someone help me!
It isn't helpful. It requires a customer code that I haven't been able to obtain.
Yes. But I need a customer code that they make me sign in for then make me sign in again
It requires a customer code to call in, I logged in online and there are no prompts to issue a customer code. How do I get one?
You can't get through unless you have a customer code. How did you get through. Please share :)
They are holding $14,000 of money that I collected for COD shipments. I was told to send in my business information after one customer got her credit card stolen and it came in as a dispute and the charge was already on that bill. I sent them all information required and they have deactivated my account. I have no way to call them and they are holding my funds for 180 days.
can you tell me where to look for the Code?
I have tried to get the verification code and it don't work when I call
No. I tried the same number u said u called. All they tell is you need a code.i got the code and entered it. The reply was the same , they said the code I entered is not a valid number.
How did you get your code to even get through to them?
But u need a code how do i get the code??
What did you do to talk to aomeoen
I have been very frustrated with the NON support for this service. For NO reason at all they asked me to validate my account which I did and sent them all of the required documentation, then I receive an email that they have decide to cancel my account ( I have top credit ratings).
They provide me with a customer code which i punch in after trying to contact the only phone number available +1-855-700-5000 but then they say my code is invalid. I then recieve a further email that if your account is not active they do not provide any phone support????!!!! They then said that the funds would be held by them for 90 days!!! so I have refunded all charges that I have put through to them and they have assured me that this will happen within the next 2 - 9 business days. Very upset with them. Thought this was going to be a great service.
this has happened to me so I discontinued using them,a year later i started using them again when i needed to process sales quick when my other app malfunctioned. I am frustrated once again, I see my sales on my phone but not on my desktop Square account, I also saw a phone# last night and was happy they added it today when I went to call it I cant find it! UGH It took me months to get my money released off hold last time :(
Sorry to say but this company is screwing customers really bad. I was lucky since I threatened them with physical retaliation, not afraid to say that. They are based in Manhattan and I offered them the deal in which I will hire some Italian friends to pay them a visit!!! After that I got my refund in 2 days! They were holding $9,000 of my money!
These people are begging to get arrested!.
Do you have an adress in manhattan of their location ?
How did you get your funds released? I now have my attorney pursuing this fraudulent company. Any advice will help. Thank you in advance.
This company is a full blown scam. They take your money and then terminate your account. Impossible to get ahold of anybody
Post Their Address in Manhattan?
Square credit card reader. Me for$ 6750 they have ripped me off
Well I love square did help me out I did get my money
Square is holding over a thousand dollars worth of deposits - NO customer service phone number - got hit with this crap "verification" - no way to reach anyone and now I can't make payroll. Left hate mail for the CEO on LinkedIn - flamed their twitter account - some low-level peon said they'd get back to me. WHO HANDLES CUSTOMER SERVICE THROUGH FREAKIN TWITTER!!!!! I'll pay higher fees for customer service and no BS. Back to PayPal until this company gives me an account.
i started using square on the 12th. the first transactions were ok, they deposited the money in my bank account.
now they deactivated my account with no reason and they said they will refund the money, how ? i don't know..
did they ever refund your money?
Their CEO is also the CEO of twitter... and he's on the board of directors at Disney. Small world, huh?
It looks like we are all in the same boat. This is frustrating. I will not be using or promoting Square any more until the give us our money!!
The Square too have been very dishonest with me. They took a charge from a customer of mine then put a hold of 60 days, also requesting very private information. I gave it to them, but they claimed I "failed" their test and that I was running a "high risk" business. When I refunded the customer the full amount, now I find out, they keep the $171 charges anyway. Must be their was of making money. If anyone wants full details of why not to deal with them, phone me at 306-491-1917 Canada.
Worst company ever and will tell all my friends
I am with you mark
Did they close down your account to because of risky behavior because that's what they did to me and they are holding over $2,500 of mine as well email me at firstname.lastname@example.org
Have you been able to receive your funds? I'm in the same boat and have been waiting for 3 months
I have trying to speak to someone doesn't anyone
Square is INSANE. I have an account, try to run a card manually it just keeps showing me a tutorial, I call and they want a "Code",they say to get the code to log into my account, I do, no code, THEY ARE INSANE STAY AWAY FROM SQUARE.
Hey brother, I just found out the fastest way to get a hold of these guys and I got my customer code and everything, follow them on Twitter and then private message them. Ask them for your customer code, and they will provide it for you really fast in your main email . And they even answered all my questions really fast on Twitter
You sign in go to contact us then scroll down to the section that reads:
Tell us a bit about your question so we can better assist you.
Under product select what you want to talk about for example square register then another tab will pop up reading topic select payments and select call us. Once you select call us a phone number and a customer code will appear. Press on the phone number and once you get connected it will automatically enter the code and you will be able to speak with someone or press 1 for a call back which you will receive pretty quick. Hope this helps everyone.
Didn't work, just keeps taking me back to the customer support page.
thank you luis orellana this work for me i did get a code ! call the number and get some one to help me thank you very much for the information .
it did work..... I followed the directions and got the code. If you have a registered account with squares already, your code will appear instantly. If you have NO account with squares......then you are out of luck. I called the number and punched in the code, and within 5 min. of holding the rep. came on. Thank you for this information. btw: I did tell the rep about how difficult it was to get the code. and how much hate mail is against them. She noted it down.
I've been trying to get in touch with square for day they will not deposit my money into my bank account I don't know why I asked several times for them to call me at area code 901-859-9697 and tell me what's going on they won't return my calls they won't answer me they won't text me they won't let me know nothing could you please tell me something thank you very much
I can't reach anyone at any number and speak with a live person.they are holdiong $1500 and terminated my verification.
I'm trying to call customer service but I can't because I don't have verification code
I need a call I want to speak to somebody I want to speak customer service even miss him some money if you guys supposed to deposit my account
They are a scam nobody should use this company
Same here im done with them if i cant get a human on the phone
I have same exact issue and i,ve trying to reach them to solve it , no result as well, so whats the solution since u had longer experience with that?
please call us asap. we are having issues cause the phone is new and we lost information of square reader our phone number is 361-888-8400 or call
I did not receive the money to my bank account since 6/12/2016. Please tell me what has happened?
I am business owner that has had many problems with credit card services.
By choosing the wrong credit card company I lost access to my money! Don't be like me and other business owners who have made a mistake by choosing bad merchant provider.
I recommend to any business owner apply for account at GuaranteedApproval.MerchantApply.net
Also rate and service fee lower than other provider
Thank you and God Bless
I have been trying to contact square to a month now.. Square cancelled my account. However they told me my client’s card will not be billed, because the account is deactivated. My clients use other payment method. After Deactivated my account Square stilled billed my clients,$6200.00 and now no one is willing in call me and retract the payments or correct the mistake. Infect they told me I'm not a customer so they cannot call me. I cannot find a phone number to call them. I am so frustrated I don't know what to do. My business name is on the line because of this unethical company... Any advice out there you can give me. I am Frustrated and angry…
Anyone using square for your credit card service , you might want to change to another co. Square cannot be contacted when you try to contact them and does not have any customer service. Also they are not depositing my money into my bank account.They are not giving me credit for over 8000.00.let me know if anyone else has experienced this.
Find someone else.
Report them to the better business bureau.
They are thieves!
The same thing is happening to me. I cannot contact them I don't know what passcode they're referring to and I've sent several emails with them only responding that they're looking into it.
Can't contact square there holding my money
Square deactivated my account for no reason, now has my $1800. I can't get a customer code because I am deactivated..What a thieving dishonest company!!! If I ever get my money back, I will be happy!!!! No way to get ahold of them!!!!
Over $160.00 my money is pending. I paid $20.00 u didnot
Solve it. Send it to my account
My suggestion call the CEO of square
Hi I have been trying to collect my funds from square for days now and I have no idea how to. I need help! It's showing they took there funds but mines is still pending
There holding money of mine as well I'm headed to my lawyers office right now go to a lawyer you will never see that money again
WHY WOULD ANYONE USE A COMPANY WITH NO PHONE NUMBER?
I have had no problems with square until recently and lucky its not for a large amount but never the less it is my money and 40 bucks is 40 bucks that i would like to recover .anyone had any luck getting hold of any one for help about this or any problems.
Great recommendation! I'm searching high and low for a good alternative to Square that offers customer support.
Glad I found www.MobileCardReader.biz as you had mentioned!
Thank God another company is offered a service that has a phone number. The feeling you get when you cannot reach a live person is just awful.
I have hone through the same thing as many of these poor people SCAMED by SQUARE..THEY HAVE HELD 13,600 FOR A YEAR AND 2 WEEKS .my customer has desperately tried getting them to refund him the money taken from his American express and of release it to me.....NOT !! I don't believe they have any intentions to pay me or anyone at that . I'VE SPOKEN WITH SEVERAL REPORTERS ..CNBC ....AND ALL LOCAL TELEVISION REPORTERS ..THIS SCAMED IF THERE WILL BE AIRED nationally real soon ..anyone in the same predicament please call to add your stories.thanks angelica amato 210-'867-5439
Yeah. I know this sucks. I hate it.
Square is stolen money from my bank account. in 3 days they have making 3 unknown charges for $1.103.00
I DON'T RECOMEND THIS SERVICE
This company is the biggest scam ever. I had a transaction for almost $200 and since i entered it manually the deactivated my account and no further information has been provided. My cust has not received the money neither have i on ly end. Never again would i use this stupid company.
Im trying to know where's my $$ from sales!!
You took almost $350.00 from my account. All I see are negative remarks about square. I want my money put back into my account today. I am having surgery on Thursday and that money was for my insurance. I trusted you guys. I have been telling everyone about you. Now you do this to me. Come on now. Give me a phone number where I can speak to a person.
Sorry to hear they are holding your money,Today is 11/11/14. Has the money issue been resolved.I want to join this company but all the issues I read about worries me.
i need to know can i edit my account because i choose the wrong category for my business?
and my deposit is on hold because i haven't been able to verify my account. I need my money ASAP! You guys don't have have a customer services number or else to serve us customers, so I want my money ASAP!
I am a new customer I tried to join I did not answer one of your request I did not understand !! I need a person to talk to to help me with my application !! If I can't get help I will see to join someone else
Can u please tell me what kind of company this is and what they do I never contacted them but they deposited 55$ to my acc what is it? Is that like a loan company or what? Because my ex has my personal info I'm trying to find out if he has abused my info?? Thanks
I have been with B of A merchant services for 6 years.They are eating me up in fees and the annual fee as well of 79.00 .Also you have to meet PCI compliance every year.I was ready to switch to Square but I see a lot of negative comments about this company holding money and no live person to talk to. BIG CONCERNS.Maybe I'll rethink this.
Yes do rethink it. Bad company
Vicki, I stopped taking cr.cards in my shop in Dec.2014 for the very reasons you complain about w/ B of A only my processor was Control Data. Don't laugh: I used an old imprinter (but sometimes had to write the #'s on newer, flat cards), took ID & info from the buyer, got their signatures and processed them from the terminal attached to my home phone landline. That's damned near un-breachable! But when I tried to negotiate the newly installed monthly charges whether I had sales or not, they were like stone!
I can trace this to the pages of legaleze that came in the mail April, 2012 when all the major banks got into trouble. They passed the penalties on to us,, the vendors.
When I tried to end their services, they claimed a "$500" penalty for early termination. I immediately closed the account & changed banks. (Pooh. They make the rules as they go along)...
BUT, I have missed about $8,000 in sales---to date---because I can't/don/t take credit cards! Somebody advise if there is a portable terminal---not a smart phone app---that can absorb info until it can be connected to a safe (land) line!
I am very disapointed with Square Company!!!!
I want to use the money in my square account and Ican´t because it says that my account is deactivated. I tried to contact Custom Support, and asks me for User Code. I went to Custom Support online, sent more than 20 e-mails and Claims, and until today Square never reply to me. I can´t believe in that.
Square is working like a Fake Company Sorry for my Words but I am having horrible services with Square.
Please help me solve my square account problem..
Square is a Bulshit Company, they work likebSCAMMERS
Where my money?
need a contact phone number asap....deposit not showing....
1-855-700-6000 the prompt will ask you for customer number
Where do you find your customer code
To get the customer code you must login to SquareUp.com and select Help -> Contact Us -> Pick a Product/Area and select Call. Now with that you can be on hold for a few min then have it tell you it can call you back. I selected that twice and have gotten calls back in less than an hr. Good luck to others.
I need to talk to customer support. I am changing checking accounts and need to talk to someone. My daughter set up my account. I don't remember the password and sum of the information that was used.
what can I do to Chang banking accounts?
This is a piss poor example of a company. I've had square for a month now and the very moment I send out detailed invoices to be paid, they deactivate my account, place my money on hold and explain in an email that at this time they "cant provide any further details". Apparently, you're not allowed to take in over $2002.00 in a 30 day period after which they place your account under review. I've provided everything they've asked me for and they still want to hold my funds for 90 days. Bad thing is that I've already shipped the merchandise that was paid for. There is a possibility that Square may try to refund the customer although customer has already signed for and received her package. Should this be the case, I will be seeking legal advise and contacting the Better Business Bureau....this is senseless!
Hmm?? I got square from walmart.
I cannot reach customer service to find out why funds were not put into my account. After hours of looking for a customer service it asks for a code. Don't know what code is. It says to sign in to get the code. It is like being on a Merry Go Round! Drop down box has no options! Can't e-mail them or call! It has been over 36 hrs since the transaction! Customer got the services but I haven't gotten paid! It worked the first two times immediately but not this time. Is this a scam?!
Can u please call me concerning my square inc account 443-413-0082 thank you , Ellie McLean
I am losing all my money I want my money back I'm done with you guys
I just did $3000 dollars deposit from mu customers. There is no answer from the phone number provided by Square. I cannot get a hold of Square. There is no response from them this is bad!!! I cannot afford this I am loosing money! Give my customers their money bak so they can pay me! Bad, bad company
This might some phony and dumb but TWEET @Square and they will help you!!!!
I sent all the information you need two o more times since Monday of last week about a fraud dispute, I sent my phone number for you contact me and never responded or call me, I'm very disappointed because you take back my mony, I think you don't protect your costmers I'm to sad because work so hard for my money ,always recommend you but not now 😞
I have been waiting for the new card reader, I have a show in 3 weeks?😨
Hold on my money no way to contact
Worst company ever made 3,000$ in a week asked me was I a legal business when or just selling things when i signing up I put selling things with no tax id.. Still let me get my reader an let me link my bank account I sale shoes on Instagram my buyers have my shoes but all money is on hold my only income I'm 23 need pay my bills..
I have been dealing with Square since early April. No funds have come in to my account since then. A number was given by Square to use in reference to contacting Customer Service. Square promises a "Team" to investigate why funds have not been transferred but I have had no reply other than, "We rec'd your e-mail and will get back to you." Nothing as yet. I do see activity on my bank account. .49the credit~.49 debit. Is this a testing pattern? Next step is notifying to a U.S. Attorney.
A scam perhaps??
I try to find out your contract number but I can't. And try to get customer code but I can't get any code. Please call me as soon as possible at 5613898752
square has been real good until 3 weeks ago when it comes to the verification process send them documents and still not good enough they are holding 900 dollars of my money and of course no phone support i am done with these fuckers when i first got the card i was able to reach a live person and now you have to have a code which you can never get and now there is no way of re sending documents to verify the process worst company to deal with
My boss was shoot and killed how do we as is family get into his square Account r how do we contact Square
Just activated my square account for our new construction business. Our very first transaction was for 1725.00, then got a email to verify my business after providing all the information I got another email stating there deactivating our account for "a pattern of transactions associated with high risk activity"! This is our very first transaction! There could not be a pattern! Meanwhile there holding our money for 45 days, after we've been out labor and material! No way to contact them, can't call without a code and can't get a code, can't reply to emails either! WTF!!! How are they still in business with these practices! I don't understand how this is legal!
I need someone from square to contact me ASAP,
707 363 0704
I am absolutely disgusted with the lack of support from this company. I have roughly $300 on hold and when asked to submit government identification and invoices I complied. I've tried to research this mysterious "customer code" for the last 2 days and cannot for the life of me figure out where to get it and when you call the 1-800# you are required to get a customer code. There was a place on the website that allowed me to sign in and potentially get my code after I submitted a form addressing my concern. Needless to say, I have not heard back and obviously they have me going in a circle. I don't use the square reader, my customers purchase everything online therefore I do not understand what the hold up is. Did I mention that they verified my account already? I plan on waiting a couple more days and then submitting a claim with the Better Business Bureau myself. To their credit they set up a very smart marketing strategy and got all of us to buy into it and now they are doing some underhanded stuff. I wonder if they use our money to play the stock market and that's why we get it 90 days later??? Understand, I am absolutely irate about this but know that in the end persistence will persevere and (hopefully) I will get my money.
I have not received the balance of my money,,, I have a feeling I will have to call my attorney and get my money.. the internet is full of scams
Ineed my money from;
Contact number ,4787229000
I can't hold of any body to ask why they hold of the money I should get on July 2nd.
My company has used Square reader for about 4 years now and I have experienced most of the complaints others have posted on this site, and through due diligence on my behalf those issues were resolved now I need costumer assistance with linking multiple readers to one account after spending hours on the square website to only get an error code time and time again, I was expecting after all these years that "Square" would of improved their customer service, such a pity.
After two days of sales square deactivated my account claiming they would them hold my nearly $1.000 for 90 days . Around the 75th day I emailed them asking on which date my money would be released to me and they responded giving me an exact date. That date is today and last night they sent another email saying they decided to hold my money for another 60 days and thanked me for understanding , problem is I DONT UNDERSTAND
I have had the unfortunate pleasure of interacting with square because it is linked to snapcash ( through snapchat) . I sent 250 to my sisters bank account through square and the funds never transferred then she sent me 250 back and the funds did not transfer again but were debited out of our bank accounts! I sent them 3 EMails asking for customer support over a period of Two weeks, no one ever responded to me! I WAS ONLY EmAILED BACK AFTER I aNGRY TWEETED THEM WARNING MY FOLLOWERS TO NEVER USE THEIR APP!It has taken me Almost A MONTH to the day to get square to cooperate and email me back, each time someone new is assigned who has NO IDeA any of the details of my case. I AM zone INFURIATED that it has taken this long and that I have virtually not been helped!
they deactivated my account with no reason and they are holding the funds.
does anybody has experience doing the refund to the customer and getting payment from a different way? do Square really refund the money to the original card holder in 5-7 days as they said?
you guys are holding over 8000 in my account and NOT depositing it because you claim that we cant use our own cc to process payments but if anyone actually look the person who i sold equipment too ISNT ME we just share the same last name! now i cant get a hold of anyone from square and sold this stuff to pay bills and now tomorrow is sept 1st and i wont have the money to do so now! please contact me asap i dont know what else to do being you wont contact me back 631-764-9195
I need a new reader for cards with chips by October 1ST Thanks Dave
I back with square but bifore was good now.is very.bad the y no put the amount correct.in .my account now I lost $53.00.
Scammers! Give me back my $5000! I am going to sue you idiots!
Call 1-855-700-6000. DO NOT PRESS 1 for a callback. Just continue to hold. You will hold for about 20 minutes, but you will get through to an actual person who can give you your customer code and hopefully assist as well.
If you have your customer number available, you can call
This does not work, if you call and do not press any keys, just wait, the system asks several times for a code (giving instructions for how to get one that do not work), then says we're sorry that's not a valid code, and hangs up.
billed $2200, 2 hours later I receive an email that billing has failed. Customer called concerned on why he was refunded. I try to call square, then find out there is no number to talk to anyone. My client wants an answer now, not later. Myself as a square customer wants an answer now. instead i have to fill out a form and wait for reply.
Square is bad , I use it for $ 3550 never got my money , and they never call me , I have approval number for my transactions
I never seen things like that , I need some one to help me to talk with square they rip me off$3550 . They gave me wrong customer code
Wow after reading all of these, I regret using square. They are holding 1898.00 of mine. I am going to refund my customer and hope they will repay the money to me by check. This is the second time I have had the problem with Square - had to refund then too. Luckily that customer reimbursed me. I am going to deactivate the account and use Flint from now on instead.
I am also going to file a claim with the San Francisco District Attorneys Office, Naming Jack Dorsey CEO and the business Square for fraudulent business practices. Please everyone reading this please contact the District Attorney's office also. (415) 553-1751. As small businesses we have to band together. There is power in numbers.
They will not investigate one claim - but they can't ignore hundreds
You are never going to get money from Square. Refund the money and get the customer to write you a check or use Flint (their max is 750.00) some most of my orders are too large for them also. Back to high price processing.
Please make a complaint with the San Francisco District Attorney's Office . Square needs to be out of business. They should not process the credit if they are not going to pay you.
Too many people are being emotional on this fee. This is business and if enough of us can show fraudulent practices we can get action.
I have done a few transactions with people and one most recently with Roof Restoration who said a receipt would be emailed to me. I have not rec'd any receipts and want to know if you have the correct email address for my credit card. Please contact me at 707-523-2654 or email me with the information. Thank you, L. Verbon
They got my payment and made me confirm my identity which they did and now they are holding my deposit NO REPLY TO EMAILS. ThIS COMPANY IS A FRAUD! GIVE ME MY MONEY!
I also can't contact them. They are holding my money. I tried all numbers and nothing. I also can't get this code to talk to them. Very frustrated.
Been one week trying to get my code and have my money !!!!
Any new suggestion ?
They have held my money for over a week I have sent 6 emails and no response from them.
Please contact me at 62332195743 I been with square for 3 years and this is my 1rs time I have the problem I need my $400 dlrs back I don't have money please square call me
They are terminating my account and holding my funds for 90 days. they stopped depositing funds after three transactions and asked me to verify my account. Now i have been terminated. I called 855-700-6000 with the customer code i found in an email and the automated message said it was not a recognized code.
We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.
For further information about our policies, you can review section 42 of the Square Seller Agreement.
We regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account.
If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.)
Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard.
Use the date selector tool to locate the specific payment.
Click the payment you'd like to refund, then click "Issue Refund".
Select the reason you're refunding the payment, and click "Issue Refund."
Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.
Again, we apologize for any inconvenience this may have caused.
Square Account Services
I only use the swipe option and all.transactions require a signature. Im a massage therapist subcontractor. This is ridiculous.
Can you please tell me the status of our new credit card reader for the cards with the chip. Ordered if for WS Woodmasters.
I can not believe how big of a scam this company is. They have stolen thousands of dollars from me. Its IMPOSSIBLE to get ahold of anybody at this company. If anybody else is going through the same thing, I recommend you keep copies of all your emails and attempts to contact them. Do not believe this company for a second that they will release your funds after 90 days of them terminating your account with no warning. I have already got my attorney involved as well as national news companies. I suggest any of you going through this, do the same. Good luck SQUARE. You guys are done!!!
How depressing. How long has it been for you? Why did they cancel your acct?
We are experiencing the same, If you are still in this case with square could you let us know what the best way to take action is.
The square website have connected problems now I don't know what happens?, then have to pay me $200.00 and I don't have any answers to resolve the problem, how can I do?
I can't believe that Square ripped me off like this.
I have incoming deposits and then suddenly Square decides to Block my account for (Verification) Which has been done a while ago, but no they have to do it again apparently just when I have big deposits coming in from sales.
Anyways, I despise Square now, because of what they have done.
I have 2 accounts with Square, so the first one that they were trying to "Verify" was the one with big deposits coming in... I try to call them after giving them the statement they asked for and guess what?? I can't get a customer code or phone number... I only have Email access... I was thinking what the hell is up with that? Is that even possible? Because before my account got "Locked" For "Verification" I called Square.. I was able to get a customer code and phone number...
Next you know, I decided to try get a customer code and phone number by signing into my second Square account... Not surprised at all... And it works! It works with the second account... So as I am typing this right now, I have been on hold trying to contact "Square" For over 30mins now.
I am really not happy with their services and support team.
I am going to be starting to use (Paypal Here) Square has honestly degraded themselves so much.
Not an honest company whatsoever.
quiero saber por que me cancelaron mi cuenta y me tiene el dinero detenido por 90 day cuando ya le cargaron el dinero al cliente quiero que me llamen para saber por que me cancelaron la cuenta
Guys, I reads your post and we all have the same issues with them regarding blocked funds.
Open your eyes and realise that this company just stole hundred or even millions of $ from their Customer. I also lost money. I will fill a police report and report it to office of business it depend of your country and or province or state.
We need to stop these people and get them to justice and prison.
Act because they keep abusing pple.
Cannot get deposits released. Cannot get customer code. Cannot get response from numerous emails
We have had nothing but headaches with the company, I would NEVER suggest it to anyone. I wish i would have known better they have been holding money for months with no way to contact them. It honestly feels like a scam, stay away from square!
We just started having the same issue. Account on hold for "verification" no one will get back to me on emails or twitter AND they no longer allow you to get customer code to talk to an actual person. This is not good. Something is happening with their company.
Square is currently holding over $20,000.00 in sales revenues and they informed us via email that those funds will be held for 90 days. After an inquiry with Square we were informed by Square the only way to get our money faster would be to refund our customers and recharge them through another card processor. We were able to do that in the amount of $10,000 in sales and we just discovered that Square has illegally gone into our busoness bank account and has now deducted those funds. More to come as this drama unfolds...
I'm experiencing the same thing as the rest of you. I see on Facebook people are getting together to form a class action lawsuit- check out class action square inc on FB. The more of us that stand together the faster we get our money
Still waiting, whilst my business deflates!!
They all of a sudden took $35 from me for a transaction that has been done for months. Customer service number? Nope, contact them through email and Twitter with no response. This is ridiculous and my bank is disputing.
Just learned how to get a customer code.
go to Square.com/code
Choose a product (doesn't matter which one)
Your code will pop up, this code is the one you will use whenever you call, a new code is never needed. Save this number.
After you have been on hold for several minutes you will be prompted to leave your number for a call back, this is not an option. My call back was less than a half hour and the issue was resolved. Good luck with your issue, James.
Hi. Thank you for this info but when I get to that point, "call" is not an option. I can only email them...and I have several times. Maybe they changed it due to high call volume. I have been waiting for over 2 1/2 hours. Ugh!
James I do not see the "Call" button. Where on the webpage did you gind it
Is the company still in business? The website is not giving me the customer number for the phone support. Just takes me to a form to fill out
I filled out 3 support request and no response
I have had no luck contacting Square. Followed all directions only to be left waiting for an email reply to give me a customer code that will allow me to phone them... Anyway, mine is not a money issue. That has never been a problem. My question for them is why has my Square data usage gone from less than .01GB per month to 2.57GB in "background data" usage this month. Had to increase my data plan. Have to log out of square after every customer then log back in again, all day!
I had to Tweet Square Support to get my Customer number. When I called, they were not ware that the site is not functioning - not giving customer number. Tweet a DM to support - they replied in less then an hour
Why not give the number??
Seconding Kirill. I did the same thing and got a customer code. Incredibly stupid and frustrating that you can't get a customer code the way they tell you too.
how do i speak to a human. none of your #'s have a human. i want to get started with your service , but if i cant get help i will cancel it. its called CUSTOMER SERVICE. its a valuble service. do you offer this
We have had identity theft from a fake Square email. We changed everything in our account, including a whole new bank and account. Square sent an email stating that the new bank account has been verified, so why are they sitting on over $1000 and not depositing it? We have been with them for over 4 years with no issues until lately. I have emailed them 3 times over the last week. No one from Square has attempted to contact our business. Phone contact is impossible since their website isn't giving anyone a customer code! We are finished with Square! We get offers continually for credit card readers and I think we are going to take someone up on it! GOOD BYE SQUARE!!
This same thing just happened to me!
Please help! Just received an email stating money was going to be withdrawn from my account! This shouldn't be! Please respond quickly! Also I would like to possible cancel square since can't get a hold of anyone!
this company is out of controll. they want my bank statements. that,s not happening .im not taking out a loan. cant get a code to talk to any one. im done. now i have to go to my costumer. to get them to pay by ck
In the past I was able to find a number through a google search, but now.....don't bother calling, because you will not speak with anyone. They ask for a customer code that Does not exist. You are instructed to go to a page to obtain it. Instead of getting a code you are asked to send an email. I've already signed up with another company. There are to many options out there...no need to be bother.
Contact Us with Your Customer Code - Square
Looking for customer code:
google for this squareup.com/code or something like this:
Next It ask you if you looking for customer code, then they ask you to sign in, then it said: Tell us a bit about your question so we can better assist you. Select a product, NOW SELECT "GENERAL" then "CALL US" YOU JUST FOUND YOU CUSTOMER CODE :)
We're happy to help. We're available by phone Monday through Friday, 6am–6pm PST.
Call us at 855-700-6000 and enter your customer code:
9691-0840-4405 (this is just an example)
These instructions BELOW don't work -- i just tried them 10 times. It is amazing how this company is able to raise so much money, go public and yet the F*#&ing product does not work and the company does not care. All they need to do is provide people that can answer the phone to resolve customer issue. I wish the CEO of the company would read through this thread to see how proud he is of his company. It's either he knows and does not care or he does not know and has totally incompetent people in important positions in the company. The CEO could learn more from this thread about his company than all the corporate meeting he goes to and get's fed a line while things are not working.
Contact Us with Your Customer Code - Square
Looking for customer code:
google for this squareup.com/code or something like this:
Next It ask you if you looking for customer code, then they ask you to sign in, then it said: Tell us a bit about your question so we can better assist you. Select a product, NOW SELECT "GENERAL" then "CALL US" YOU JUST FOUND YOU CUSTOMER CODE :)
We're happy to help. We're available by phone Monday through Friday, 6am–6pm PST.
Call us at 855-700-6000 and enter your customer code:
9691-0840-4405 (this is just an example)
Everything you just said is a lie following those steps don't offer you a code.
Hey everybody I found the fastest way to contact Square, no joke, and it is legit. Go to Twitter and follow Square, once you follow them then private messaged them. They answered me within like five minutes. They gave me my customer code the phone number to call and they answered all the questions that I had really fast .
I was having the exact same problem trying to call after someone called me saying that square had tried to charge her card for an order that was made with a different card (basically, square sent a receipt to the wrong email address). i wanted to call and resolve it and would log in to get a customer number but no customer number would appear. i was logging in as by brand new business which has don't very few sales so far. when i got nowhere and none of my emails requesting a customer number were answered i tried logging in as my other business, that processes over 200k in sales a year, and guess what. I GOT THAT CUSTOMER NUMBER ON THE FIRST TRY! so basically, the reason square doesn't want to talk to you is because you're not making them enough money. it's that simple.
You suck. customer service what fucking code
can't even log into that.the only good thing about this
i put in $2 dollars to test it out.Again square YOU SUCK
I received this from Square just today. I also emailed them with "what is my code?" And they sent me my code number. A friend of mine who works in IT says that you can change you email and they will send you your code.
You can find your customer code by following the steps below:
Visit squareup.com/help > click Contact Us in the top right corner.
Click Sign In > enter your Square account email address and password.
Select a product > click Call Us.
Hope these ideas help.
A client chargebacked $2800 and Square immediately closed my account. I refunded the charges to my clients and had them pay with an alternative method, then filed a fraud report with my bank for the remaining $2800 that Square removed from my checking account. Had they corresponded, I would have been less aggressive. But when I have $2800 removed from my account and you refuse to let me speak with you, I either get it back from my bank or bring you to court. Luckily Square got to avoid the legal fees on this one, after 15 days of no response I filed with Chase.
I can't get a customer code. Even after doing their instructions.
Just found out that you can most probally get your customer code from the email you had entered in their sign up form. I think you receive that email when you first make an account. Just type in square customer code in email search bar. I use square for my Airport Transportation in the Dallas metroplex feel free to call 972-977-0500
Can I talk to someone so I want to ask questions
does the square work on caribbean islands?
To get your customer code: Go back to one of your old emails asking to verify or finish activation. click on the link button and it will take you to the support section of the square website. Login and click the call us. If it doesn't work, close the window and try again - it took me two times for it to work, but then boom, when I clicked on Call us for the second time my customer number was there .
its incredibly frustrating. Not to mention I have now been on hold for 5 mins without even talking to anyone yet.
I just want to know why Bestbuy still sell this. Worst company ever. They held me more than $3000!!!
I have experience the same situation that everyone else had experienced. Square is holding $4800.00 since January 2016, and they claim that the money will be in my account in 90 days, which is due this month. I already make a complaint to the BBB, but Square respond was that their policy is 90 days to return the money to my account. They close my account after I submitted every documents that they ask me. What I see is a pattern to hold people money without a proven reason to justify their position.
I wrote my story yesterday, I would like to know if anyone from the group are from Florida. I believe that the only way to get our money faster is to sue them as a group.
so after a lot of reading and searching, I found the absolute best way to get ahold of a real person to through Twitter.
They responded very quickly and are seeming to be helpful.
They deactivated my in Jan and made me wait 180 days to release funds, which still haven't released. so hopefully they will release since I am in contact via Twitter now.
I'll update you all.
Hey Ryan - I am going through this exact same problem right now. They have been holding over $10K of my funds and it is absolutely impossible to get in touch with someone. I've tried every since way for weeks. Did you ever get your money?
We have a deposit of $9,000 dollars at Square and they have decided the account is a risky one, we have been in business for over 3 years and we are a registered LLC in good standing for those 3 years. Square has decided to hold the money and will not give a release date. If anyone is thinking of using Square as a means of doing business...STOP! Anything over $1,000 seems to be an automatic red flag for this company and in most cases I find out they freeze your account asap. They are simply not set up to do businesses with larger transactions, they have a very bad customer service and you will not be able to talk to a live person without a code, unfortunately once they freeze your money they deactivate your customer code so you can only deal with them through email. Thus...run away from this company, do not use them. If you are a legitimate business stay away from them, it will effect your business in the worst way.
Are people more thieves USA, when they like us your account will block your account and you retirnr money for 90 days and then you hold 60 days, and never pay you , is the worst company and seen in my life , then flames and do not attend because they ask a number of consumer which is not provided if the account is closed . I recommend you not do business with these thieves .
o get the customer code you must login to SquareUp.com and select Help -> Contact Us -> Pick a Product/Area and select Call. Now with that you can be on hold for a few min then have it tell you it can call you back. I selected that twice and have gotten calls back in less than an hr. Good luck to others. ...THIS DID WORK TO GET THE CODE .. https://squareup.com/help/us/en/contact#phone THATS THE WEBSITE. THE CODE THEY GAVE ME WAS 4916-1104-1543. Not sure it would work for someone else.
I found this site earlier and after reading these comments. I thought I was going to be ill. That my money was gone and I was in a panic. I sent them direct messages on FB, Twitter and via email. Thinking I would hear nothing from them. ALL THREE AVENUES had contacted me back in less that 10 minutes and resolved the issue. Calling them, really doesn't work I will say. But, if you use any of the email or media links. You will get a response right away. Quit freaking people like me out.
After reading several posted comments seems I'm not the only one with issues.
This is terrible customer service by square, they sure are fast to take your money though.
After this last transaction I think I will end the stress and tell my customers to pay in full with cash.
Square appears to have shitty service, late response times, and you can't get a hold of them by phone to resolve anything immediately.
In theory this you would think would be a great idea, to bad it doesn't work.....waist of time with self help I want an actual person to speak to not self help crap!!!
They would of sent you an email stating they need verification and then your customer code is all the way at the bottom of that email it looks like a phone number about 12 numbers. Hope this helps the email will also have their phone number.
Absolutely horrible customer service! They are holding over 12k from our business. It was a band new account and it was the first transaction. They wanted all of this information to verify the legitimacy of our company (an event space/catering company) which we provided. Then we get an email saying they rejected our request and they recommend we just give the customer a refund out of our own pocket!! But no direction on how to get the funds they have back. Since the cancelled our account we are unable to get a customer code to speak to a representative. I had to create a new account which they require a full social security number and home address to do just so that I can hopefully get on the phone with someone. It is absolutely appalling they are able to run a company this way.
I dont know what square up is but they took money from my account as if I were a paying customer and never used square before in my life. I dont shop with small business..they have monthly auto pay on my account..cant get a refund. cant get in touch with anyone. Cant do anything other than have the bank cancel my account and reopen a new one smh
Need to speak w/someone about the reader, some business starting up in Sept., 2016
Square has been holding roughly $7500 of my money for 90 days, on the day they were to deposit it into my back they increased that hold another 60 days! Read my experience on ripoffreport: http://www.ripoffreport.com/r/Square/San-Francisco-California-94103/Square-SquareUP-Square-has-held-7500-for-90-days-on-the-day-they-were-to-deposit-they-a-1319387
If you're not a current/active merchant the policy is that they will not speak to you over the phone, though it seems it is just as hard for active merchants.
I emailed them today via their form, got one response, but when I sent a question back to the email received no word back.
I got the most information contacting them via Twitter which is awful and annoying because it would have been so much faster to actually speak to somebody, especially as my issue didn't fit any of their preordained options.
In the end the info I got via twitter was helpful but I think it's absurd that square refuses to supply proper customer service, especially when you're dealing with people's livelihoods.
For anybody that wants it @sqsupport
Overall, they get a big thumbs down in the customer service department.
This Ray Rodgers I want my money back right now I'm not waiting 30 days this crap. if i don't get my money today you will hear from my ATTORNEY ASAP. The BBB will no about about square business operations today...
IVE ONLY BEEN WITH STRIPE FOR A WEEK AND THEY ARE ALREADY CAUSING ME PROBLEMS, I HAVE TO REFUND MONEY BECAUSE I CANNOT GET TO A CUSTOMER SERVICE PERSON, THROUGH EMAIL, TWITTER, OR PHONE AND IM SIMPLY NOT ABOUT TO PUT UP WITH THIS SO THEY HAVE LOST MY CUSTOMER SERVICE FROM NOW ON! Can someone please give me few merchant payment gateways besides Sqaure and Stripe? Please reply to this or email email@example.com THANKS
I have put all my banking information. And I've had my square for a long time. The only thing that changed was my card information to link my bank. But I can not get my monies to deposit into my account. I took a payment on the 20th of September and it still has not gone into my bank. And y'all keep send me this verification thing. That I have done. I would like to have my monies in my bank.
I've gotten through to Square Customer Service, although I thought it was impossible. I created a Twitter Account for my business and simply sent them an Angry Message about my customer code and deposits. After 5 days with no respond, i was shock to see they responded to my email and sent my funds to my bank account that same day after sending them a message through twitter. They also emailed me my customer code. You have to ask for it. I suggest you try to get to them through Twitter and Email. Good Luck;)
just let it take you to sales and asked to be transferred to support. i'm having activation issues so i spoke to someone that gave me the name of the third party that processes the activation information...for anyone that isn't activated. the company is IDology. when i called IDology they let me know that square purchased software from them yes, but square has complete control after that initial transaction. that being said, square is definitely just giving the run around. i'll be choosing a different card processing service.
These square people are just not customer service driven people..............DO NOT DO BUSINESS WITH THEM............IS PROBABLY WORSE THAN HELL
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